These Terms & Conditions of Sale govern the sale of goods by us, Grosvenor Estate Management Limited, to you, the customer, by via our website at and will form the basis of any contract of sale between us. Please read them carefully before placing your order as you will be deemed to be bound by them. Copies of these Terms and Conditions are available on request. Please read them carefully before placing your order and print a copy for future reference.

Terms & Conditions governing use of this website generally can be found here.

Our contract – Your order is an offer to purchase goods from us. We will confirm receipt and acceptance of your order by sending you an email summarising the details of your order – this is the point at which we accept your order and the contract is formed (subject to these Terms & Conditions). If we cannot accept your order for any reason, including if a product is out of stock, we will notify you.

Product Description and Specifications – We have made every effort to ensure that the goods displayed on this website conform to the descriptions and photographs. Hampers contain the listed items only – all props or other items etc. included in photographs are not included unless expressly stated. The colours, specifications, dimensions and descriptions (including wine/champagne vintages) of items on the website is quoted as accurately as possible, but please note that all images are for illustration purposes only. The colours you see will depend on the resolution of your monitor and we cannot therefore guarantee that your monitor’s display of any colour will always reflect accurately the colour of the item delivered. We reserve the right from time to time to vary the dimensions, specifications, descriptions and quantities of items displayed on our website without prior notice. Packaging may vary.

Age Restrictions – Some of the products available for sale on our website (such as alcohol) are age-restricted and you must not purchase those products if you are below the required age. Information on whether a product is age-restricted and the minimum age requirement is available on the relevant product page. By placing an order for an age-restricted product, you are confirming that both you and the recipient are of the requisite age.

Substitution Items – We may substitute an item of equal or greater value than the original item listed, or issue a refund for the product. Where we have substituted an item, you may elect to receive a refund rather than accepting the substitute item by contacting us at

Gift Messages – A personal gift message of up to 528 characters including spaces can be included with all orders. Please note that ‘special’ characters, clip art images, emoticons, etc. are not recognised. Please decide on your message before placing an order as an amendment after the order has been placed may not be possible.

Prices – Products are displayed with prices in GBP sterling at the time of your order. Prices displayed on the website include Value Added Tax which will be applied at the current rate, where applicable. Prices may be subject to variation without notice. If there is a pricing error on our website we will contact you as soon as possible. You will have the option of reconfirming your order at the revised price or cancelling your order and receiving a refund. If we are unable to reach you, your order for the incorrectly priced item will be cancelled, and we are not obliged to honour such orders.

Payment – All payments for goods must be made when the order is placed. We will not reserve or despatch goods before payment is received. Payments will be processed by Shopify, Inc., a third party, and you will be directed to their website to make payment. Shopify, Inc. accept payment by Visa, MasterCard, American Express, Diners Club, PayPal, Apple Pay, Google Pay, Discover and JCB, but cannot accept cheques or cash as payments for online orders.

Delivery – We only offer delivery to addresses in England, Wales and Scotland. Unfortunately we do not accept orders from or deliver to addresses outside those countries. All orders will be sent with one of our courier partners and must be to a named individual. Our courier partner will provide an estimated delivery period. If delivery is not possible, you may be given options to leave the parcel with a neighbour, at a safe place or for delivery to be re-attempted or collection. If the delivery subsequently still fails or the delivery is refused by the recipient (e.g. an unwanted gift) then the goods will be returned to us and you will be contacted for instructions to where the goods should be delivered. Cancellation will be subject to these Terms & Conditions. Standard delivery to eligible addresses is free. Premium or next day delivery services will be subject to additional charges.

Cancellations Prior or After Despatch – Once confirmed, it may not be possible to prevent an order from despatch. Similarly, once despatched we are unable to stop delivery or cancel the order. If you wish to cancel your order, please contact our us by email at If an order cannot be stopped or cancelled, subject to these Terms & Conditions, you may return the items to us per your ‘Right to Cancel and Return Purchases’ below.

Right to Cancel and Return Purchases – You have the right to cancel your order made online within a ‘cooling off’ period of 14 days from the day after you receive the goods. This right applies to all items except to perishable goods and other items likely to expire rapidly, including all fresh food. If you wish to cancel your order and return your purchase, please email with the order number quoted on the order confirmation email. You will be given instructions about where to return the goods which must be made without undue delay and in any case within 14 days of notifying us. When the goods have been received and checked, a refund for the goods and the standard delivery charge (any delivery charges are not refundable) will be issued within 14 days. This means that you may be contacted for details as to how we can make repayment to you. Please note that returning the goods to us is your responsibility and we are not obliged to repay you for any costs that you have incurred in returning the products to us.

Your statutory rights are not affected.

Items Which Are Damaged in Transit, Defective Or Incorrect – If you take delivery of a package from us and the goods being delivered to you have been damaged in transit, are defective, not as described, not of satisfactory quality, not fit for purpose or are not per a sample, we will at your option either exchange or repair these items without charge to you, or provide you with a full refund, if the fault is notified to us within 30 days of you receiving the product. Beyond 30 days, we will provide you with either an exchange or repair in accordance with the Consumer Rights Act 2015. We will check the items on their return, and we may request proof of purchase and/or photos of the damage and packaging in order to enable us to investigate the matter with our courier and suppliers.

In such circumstances, please email us at with the details and you will be provided with instructions. It is your responsibility to ensure that the items are adequately wrapped. All goods should be returned with proof of purchase.

Events Beyond Our Reasonable Control – We will not be responsible to you for any delay or failure to comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause beyond our reasonable control.

Limitation of Liability – Save for death or personal injury caused by our negligence we do not accept liability and shall not be responsible for any indirect, consequential, special, economic or exemplary losses or damages however they may arise, whether foreseeable or otherwise.

Alterations to this Website and General Terms and Conditions – We reserve the right at any time to make changes to these Terms & Conditions and our Privacy Policy. You will be subject to the Terms & Conditions and Privacy Policy in force at the time you use the website or place an order from the website. We may transfer our rights and obligations under these terms to another organisation. However, you may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. If any of the Terms & Conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining Terms & Conditions.

Content & Intellectual Property Rights – We own (or hold the relevant licence to use) the intellectual property rights in this website, all imagery, descriptions, content and all products and packaging. You are only allowed to use content found on this website as expressly agreed by us. Any reproduction or redistribution of our intellectual property may result in civil and criminal penalties.

In addition to these intellectual property rights, the content, defined as: graphics, photographs, image rights, sounds, music, audio or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free.

Privacy Policy – Full details of the information that we collect about you, and how and why we use it are set out here: Grosvenor – Grosvenor Britain & Ireland – Privacy Notice.

Waiver – If you breach these Terms & Conditions and we take no action, we shall not be deemed to have waived our rights to enforce the Terms & Conditions.

Governing Law & Jurisdiction – These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales and are under the non-exclusive jurisdiction of the English and Welsh courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or English and Welsh courts.

Complaints & Customer Services – For product or order enquiries, including complaints, please contact us by email at Please quote your order number (if applicable).

Our Details – Grosvenor Estate Management Limited
Registered in England under company number 02048534

Registered office at 70 Grosvenor Street, London W1K 3JP

VAT No. 466 4834 15